Prime BPO is offering exciting opportunities for QA Specialists in its call center operations located in Islamabad and Rawalpindi. This entry-level position is perfect for individuals looking to start their career in quality assurance and gain hands-on experience in a fast-paced call center environment.
In this blog post, we will walk you through the responsibilities of the QA Specialist role, the qualifications required, and why joining Prime BPO could be a great step in advancing your career.
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| Job Location | Islamabad, Rawalpindi |
| Company | Prime BPO |
| Category | Quality Assurance (QA) |
| Total Positions | 10 |
| Gender | No Preference |
| Age | 22 years or older |
| Minimum Education | Bachelors |
| Experience Level | Entry Level |
| Minimum Experience | Less than 1 Year |
| Salary Range | PKR 50,000 to 60,000 per Month |
| Application Deadline | March 14, 2025 |
What Will You Do as a QA Specialist?
- Live Call Monitoring: You will listen to live calls and provide feedback based on performance trends.
- Daily Evaluations: Evaluate customer service interactions and report the results to the management team.
- Training & Meetings: Participate in QA training, meetings, and workshops to stay aligned with new processes and updates.
- Report Generation: Create and share daily productivity reports, ensuring transparency and efficiency.
- Calibration Sessions: Take part in calibration sessions to ensure consistency in call evaluations.
- Call Scoring: Score calls based on established evaluation criteria and offer constructive feedback to team members.
- Conflict Resolution: Resolve disputes raised by sales representatives, team leaders, and managers.
- KPI Achievement: Ensure all daily and monthly Key Performance Indicators (KPIs) are met.
What You Need to Qualify
To be eligible for this role, you should meet the following qualifications
- Education: A minimum of a Bachelor’s degree.
- Experience: At least 6 months of experience in a call center environment (preferably in a quality assurance or customer service role).
- Skills: Strong English communication skills, both written and verbal.
- Age: Candidates must be 22 years or older.
- Shift Requirement: Must be able to work full-time night shifts.
- Attributes: Punctuality, a strong work ethic, and a commitment to achieving performance goals are essential.
Why Join Prime BPO?
Prime BPO is a leading business process outsourcing company with a reputation for excellence and a commitment to fostering employee growth. As a QA Specialist, you will:
- Enhance Your Skills: Gain valuable experience in the call center industry and quality assurance processes.
- Work with a Leading Company: Prime BPO offers a supportive environment that encourages professional growth and career advancement.
- Competitive Salary: Enjoy a competitive salary ranging from PKR 50,000 to 60,000 per month.
- Join a Great Team: Work in a collaborative team and be part of a company that values innovation, performance, and continuous improvement.
How to Apply
If you’re ready to take on an exciting QA role and gain valuable experience in the call center industry, apply for the QA Specialist position at Prime BPO in Islamabad or Rawalpindi. Send your resume to jobs@primebpo.com before March 14, 2025.
Conclusion
This is a great opportunity for individuals looking to begin a career in quality assurance within a dynamic call center environment. If you meet the qualifications and are ready to make an impact, don’t miss out on the chance to work with Prime BPO. Apply now and start your journey toward a successful career in quality assurance.
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